1. Scope of Services

1.1 Nurture & Co is a professional childcare and babysitting services provider operating within the Federal Republic of Nigeria. The Company offers the following service categories, the full details of which are set out on our booking platform:

a. Mini Care Package — in-home care for a duration of up to three (3) hours;

b. Standard Care Package — in-home care for a duration of up to five (5) hours;

c. Full Day Care — in-home care for a duration of up to eight (8) hours;

d. Night Care — overnight in-home supervision of the child(ren);

e. Event Babysitting — on-site childcare at a designated event venue; and

f. Premium Monthly Plan — recurring scheduled childcare engagements over a calendar month.

1.2 All services shall be rendered exclusively at the Client's designated home address or a mutually agreed-upon event location, as specified at the time of booking.

1.3 The Company reserves the absolute right, at its sole discretion, to decline, withdraw, or terminate any booking or service engagement, without being obliged to furnish reasons therefor.

2. Booking, Confirmation, and Scheduling

2.1 A booking request shall not be deemed confirmed or constitute a binding engagement until each of the following conditions precedent has been fully and satisfactorily fulfilled:

a. The online booking form has been completed in its entirety, with accurate and truthful information, and duly submitted to the Company;

b. Full and complete payment of the applicable service fee has been remitted to the Company's designated bank account;

c. A valid and legible proof of payment (bank receipt or electronic transfer confirmation) has been uploaded via the booking form and independently verified by the Company; and

d. The Client has received express written or electronic confirmation from an authorised representative of Nurture & Co via telephone, WhatsApp, or email acknowledging the booking.

2.2 The Company requires a minimum advance notice period of twenty-four (24) hours prior to the commencement of any scheduled service.

2.3 Requests for same-day bookings shall not be guaranteed and shall be subject entirely to the availability of the Company's caregivers at the time of the request. The Company shall not be held liable for its inability to fulfil same-day booking requests.

3. Fees, Pricing, and Payment Obligations

3.1 All service fees are denominated in Nigerian Naira (₦) and are payable in full, in advance, prior to the commencement of any service. The Company does not accept partial payments, instalment arrangements, or deferred payments, unless such arrangements have been expressly agreed upon in writing by a duly authorised representative of the Company.

3.2 All advertised prices are subject to revision by the Company at any time and without prior notice to the Client. The applicable fee shall be the price displayed on the booking platform at the time of submission of the booking form.

3.3 Where a booking involves more than one (1) child, an additional surcharge of forty percent (40%) of the base service fee shall be applicable for each additional child beyond the first, and the total fee shall reflect such surcharges accordingly.

3.4 Proof of payment must be uploaded at the time of booking. The Company shall not process, assign, or confirm any booking for which adequate proof of payment has not been received. The submission of a fraudulent or altered payment receipt shall constitute grounds for immediate cancellation of the booking and may be referred to the relevant law enforcement authorities.

3.5 Any additional hours of service rendered beyond the duration specified in the confirmed booking shall be subject to a pro-rated additional fee, which the Client hereby agrees to pay upon demand.

3.6 Fees shall not be reduced or withheld on account of the Client's dissatisfaction with the Service, except where a caregiver has materially failed to perform the Services and the Client has notified the Company in detail and in writing within twenty-four (24) hours of the relevant booking.

4. Cancellation, Termination, and Refund Policy

4.1 Cancellation by the Client

a. Where the Client cancels a booking more than forty-eight (48) hours in advance of the commencement of the Service, the Client shall be entitled to a full refund of one hundred percent (100%) of the total fees paid, or may elect to reschedule the booking at no additional charge.

b. Where the Client cancels a booking more than twelve (12) hours but less than forty-eight (48) hours in advance of the commencement of the Service, the Client shall be entitled to a refund of seventy-five percent (75%) of the total fees paid. Alternatively, the Client may elect to reschedule the booking at no additional charge, and no cancellation fee shall apply.

c. Where the Client cancels a booking less than twelve (12) hours in advance of the commencement of the Service, the Client shall be entitled to a refund of fifty percent (50%) of the total fees paid. In recognition of the short notice, no rescheduling option shall be available in this instance.

d. All cancellation requests must be submitted in writing via email to nurture.co.ng@gmail.com or by direct message through the Company's official communication channels. Cancellations shall take effect from the time the written notice is received by the Company.

4.2 Cancellation by the Company

a. The Company reserves the right to cancel a confirmed booking at any time in the event of caregiver unavailability, force majeure, or any other circumstances beyond the Company's reasonable control. In such circumstances, the Client shall be entitled to a full refund of the service fee or, where agreed, reschedule the service at no additional cost.

4.3 Where a refund is determined to be payable, the Company shall endeavour to process such refund within five (5) to seven (7) business days from the date of the approved cancellation, to the original bank account from which payment was made. The Company shall not be liable for any delays attributable to the Client's financial institution.

4.4 Where a Company caregiver arrives at the designated service address and is denied entry or is otherwise unable to commence the service through no fault of the Company, no refund shall be payable, and the full service fee shall be deemed forfeited.

5. Conduct and Duties of the Company's Caregivers

5.1 All caregivers deployed by Nurture & Co shall have undergone appropriate screening, background checks, and professional training prior to placement. In the performance of their duties, each caregiver shall be obligated to:

a. Present themselves at the designated service address at or before the agreed commencement time;

b. Conduct themselves in a professional, respectful, and child-centred manner at all times during the engagement;

c. Diligently follow the care instructions, daily routines, and specific preferences communicated by the Client, insofar as such instructions are reasonable and lawful;

d. Maintain a safe, hygienic, nurturing, and developmentally appropriate environment for the child(ren) in their care;

e. Promptly notify the Client or the Client's designated emergency contact in the event of any incident, accident, or emergency involving the child(ren); and

f. Refrain from administering any pharmaceutical medication, herbal remedy, or supplement to the child(ren) without the prior express written consent of the Client.

5.2 Caregivers are strictly prohibited from removing or transporting any child from the designated service premises without the prior express written authorisation of the Client. Any unauthorised removal of a child from the premises shall be treated as a serious breach and shall be reported to the appropriate authorities.

6. Obligations and Representations of the Client

6.1 By engaging the services of Nurture & Co, the Client hereby represents, warrants, and undertakes to:

a. Provide complete, accurate, and truthful information in respect of the child(ren)'s full name, date of birth, known medical conditions, allergies, medications, dietary restrictions, and any other information that may be relevant to the safe provision of childcare;

b. Ensure that the home or venue at which services are to be rendered is safe, hazard-free, and reasonably suitable for the supervision and care of a child;

c. Disclose the presence of any domestic animals or pets on the premises prior to the scheduled service date, and make appropriate arrangements to ensure the safety of both the caregiver and the child(ren);

d. Provide all consumables and supplies reasonably necessary for the child(ren)'s care during the service period, including but not limited to food, beverages, diapers, changes of clothing, and any required medication accompanied by written administration instructions;

e. Return to or otherwise be available at the service address by no later than the agreed service end time, acknowledging that any extension of service beyond the confirmed end time shall attract additional charges; and

f. Ensure that the Company's caregivers are treated with dignity, courtesy, and professional respect at all times. Any conduct that is abusive, threatening, discriminatory, or otherwise inappropriate towards a caregiver shall entitle the Company to immediately withdraw its services without notice and without any obligation to refund the service fee.

7. Medical Emergencies and Emergency Authority

7.1 In the event of a medical emergency involving the child(ren) during a service engagement, the Company's caregiver shall take the following immediate steps:

a. Attempt to contact the Client or the Client's designated emergency contact by telephone as a matter of urgency;

b. Contact the Nigerian Emergency Services (dial 112) or the nearest appropriate emergency medical facility where the situation is deemed life-threatening or requires immediate professional medical intervention; and

c. Administer basic first aid within the scope of the caregiver's training, where it is safe and appropriate to do so pending the arrival of professional medical assistance.

7.2 By submitting a booking request, the Client hereby grants Nurture & Co and its caregivers an irrevocable authority to consent to and arrange emergency medical treatment for the child(ren) in circumstances where the Client cannot be contacted and where such treatment is necessary to preserve the life or health of the child(ren).

7.3 All costs, charges, and expenses associated with emergency medical treatment, evacuation, or hospitalisation shall be borne solely and exclusively by the Client, and the Company shall not be liable therefor.

8. Limitation of Liability and Indemnification

8.1 The Company shall exercise reasonable care and diligence in the provision of its childcare services. Notwithstanding the foregoing, the Company shall not be liable for:

a. Any minor accident, superficial injury, or incidental harm sustained by the child(ren) whilst under appropriate and reasonable supervision by the Company's caregiver;

b. Any adverse health event, episode, or condition arising from or related to a pre-existing medical condition, undisclosed allergy, or developmental disorder affecting the child(ren), whether or not such condition was disclosed by the Client;

c. Any loss of or damage to personal property, belongings, or furnishings at the service location during the course of a service engagement; or

d. Any failure to perform its obligations under this Agreement that arises from events beyond the Company's reasonable control, including but not limited to natural disasters, acts of God, civil unrest, power outages, epidemic or pandemic conditions, or governmental restrictions ("force majeure").

8.2 The aggregate liability of the Company to the Client under or in connection with any single booking, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no event exceed the total amount of the service fee paid by the Client in respect of that specific booking.

8.3 The Client agrees to indemnify and hold harmless the Company, its directors, employees, and contracted caregivers from and against any claims, losses, damages, costs, and expenses arising from the Client's breach of this Agreement or misrepresentation of material information.

9. Data Privacy and Confidentiality

9.1 The Company shall collect, process, and retain personal data submitted by the Client solely for the purposes of administering and delivering the requested services, and for such other purposes as may be required by applicable law.

9.2 The Company shall not sell, rent, transfer, or otherwise disclose the Client's personal data to any third party without the Client's prior written consent, except where such disclosure is required by law, court order, or the lawful direction of a regulatory authority.

9.3 By submitting a booking request, the Client expressly consents to the Company contacting them via telephone, WhatsApp, or electronic mail for purposes related to booking confirmation, service updates, and other matters incidental to the provision of the Company's services. The Client may withdraw this consent at any time by notifying the Company in writing; provided, however, that such withdrawal shall not affect the validity of any processing carried out prior thereto.

10. Photography, Recording, and Intellectual Property

10.1 The Company's caregivers are strictly prohibited from photographing, recording, or otherwise capturing the image or likeness of any child in their care without the prior express written consent of the Client.

10.2 The Company shall not use any such image or recording for marketing, promotional, social media, or any other commercial purposes without having obtained the Client's informed written consent.

10.3 Any consent granted by the Client for such purposes may be withdrawn at any time upon written notice to the Company, subject to the right of the Company to continue to use any content already published prior to receipt of such withdrawal notice.

11. Variation of Terms

11.1 The Company reserves the right to amend, vary, or update these Terms and Conditions at any time and at its absolute discretion. Any such amendments shall become effective upon publication on the Company's website, and the updated effective date shall be reflected accordingly.

11.2 It is the responsibility of the Client to review these Terms and Conditions periodically. The Client's continued engagement of the Company's services following the publication of any amendment shall be deemed to constitute the Client's acceptance of the revised Terms and Conditions in their entirety.

12. Severability

12.1 If any provision of this Agreement is held by a court or tribunal of competent jurisdiction to be invalid, unlawful, void, or unenforceable, such provision shall be severed from this Agreement and shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

13. Entire Agreement

13.1 This Agreement, together with any booking confirmation issued by the Company, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior agreements, representations, warranties, negotiations, and understandings, whether oral or written, between the parties in relation thereto.

13.2 No variation of this Agreement shall be binding unless made in writing and signed by an authorised representative of the Company.

14. Governing Law and Dispute Resolution

14.1 This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

14.2 In the event of any dispute, controversy, or claim arising out of or in connection with this Agreement, or the breach, termination, or invalidity thereof, the parties shall first endeavour to resolve such dispute through good faith negotiation within a period of fourteen (14) days from the date on which one party notifies the other in writing of the existence of such dispute.

14.3 If the dispute is not resolved within such period, either party may refer the matter to a court of competent jurisdiction within the Federal Republic of Nigeria.

15. Contact Information

15.1 Any enquiries, notices, or correspondence in connection with these Terms and Conditions should be directed to the Company at the following contact details:

 09037963027

 08115886195 (WhatsApp)

 nurture.co.ng@gmail.com